Coronavirus email template

IMPORTANT: Please do not send this email to your clients until your country’s government has COMFIRMED the exact date it is safe for you to resume full practice. Please refer to your government’s website for up-to-date guidance.

When personalising this email for your clients, please insert or delete the content highlighted, as appropriate.

Dear [Client]

I hope this email finds you well and that you are starting to enjoy more time outdoors and seeing friends and family again, now that we are slowly and safely moving out of the latest lockdown.

I just wanted to get in touch to let you know that following our government’s recent announcement, I can return to providing treatments from [date]. While I am very excited to be able to support you in person again, it is only natural that you might have one or two concerns about resuming close contact with someone outside of your household.

As such, I would like to start by letting you know some of the measures I have put in place to help protect your health and wellbeing at this time:

• I am following guidelines issued by the government, NHS and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

• I have carried out a full risk assessment of my therapy business to reduce the risk of spreading coronavirus (COVID-19).

• I have [completed a certified infection control course and] introduced enhanced cleaning and hygiene procedures to my practice.

• When I return to providing treatments in person, I will be closely monitoring my own health, and that of my clients, to ensure neither party is put at risk of contracting COVID-19.

If you have any questions or you would like to discuss your next appointment, please do not hesitate to get in touch. It is very important to me that you feel comfortable resuming your treatments, so please feel free to ask me anything, no matter how small.

I look forward to seeing you again but in the meantime, stay safe and well.

Kind regards,