This award highlights the work done in delivering quality care and outcomes for clients and demonstrating excellence in practice and contribution to the industry. Of all of the awards categories, this was by far the most popular this year, and while the judges had a lot of entries to work through, they commented what a pleasure it was to see the length our members go to, to ensure their client receives the very best care, before during and after treatment.
Winner: Katherine Creighton Crook
Katherine is the founder of Leyton Sports Massage, where she ensures that everyone visiting her clinic receives the best client experience possible. As well as meeting their individual needs and preferences, this means providing them with lots of useful resources and ongoing support, including a welcome pack, post-session checklist, feedback and follow-up emails, newsletters and website articles. On top of this, she also provides monthly training to staff. Katherine was recently recognised at the Waltham Forest Small Business Competition, where she won the Professional Service Category for the excellent service she and her staff provide their clients.
Highly Commended: Robert Sylvester Coleman
Commended: Alison Day; Kim Ingleby
Thank you to the sponsors of this 2015 FHT Excellence Awards category, Botanicals.