Anyone can contact the FHT and raise a complaint about the FHT.
Anonymous complaints (where the person making the complaint does not give their name) will not normally be actioned. If however, the information given relates to professional misconduct or serious allegations about an FHT member’s fitness to practise, we will investigate the complaint.
While there are no time limits on complaints, we recommend all complaints are made as near to the event as possible to ensure that evidence and details are up to date.
If you have a complaint but not sure of the next step The Registrar and FHT staff will offer advice and guidance to how to deal with a complaint and best way forward to resolve it. FHT offers Helpline that is available to call and discuss your complaint with the Registrar or FHT Staff. Please call 023 8062 4350 if you wish to discuss a complaint. Please note, you will still be required to complete the Complaint Form.
If it is necessary for the complaint goes to a hearing, the Registrar will give 1-2-1 support, guidance and advice to both parties about what to expect during the hearing and its processes. The Registrar can assess any individual requirements and this will be done on a case-by-case basis.
What can you make a complaint about?
This includes, but is not limited to:
- acting in the best interests of clients
- only working within the limits of competency
- observing confidentiality
- practising within the law
- not blurring boundaries between the client / therapist relationship
- use of threatening or inappropriate behaviour.
What can the FHT not do?
Whilst we consider all cases individually we are not able to:
How do you make a complaint?
In order to make a complaint you must:
How long will it take?
The FHT understands that making a complaint can be stressful. The FHT will endeavour to consider the case in a timely manner and update the complainant and the therapist at each stage. This will include:
Each case is individual; however delays may be inevitable due to:
If at any time of the complaint process you would like an update, please contact the FHT Registrar by email to email@example.com.
When investigating a complaint we will need to inform the FHT member involved. This will include the name of the person who has raised the complaint unless the complaint has been made anonymously. The contact details of this person will be removed from any documents we send. All information shared between these parties involved, must be treated strictly private and confidential.