The FHT team

Annie Walling

Accreditation Coordinator
Human Resources Manager
Personal Assistant to the Executive Director and Board

Annie is a qualified teacher and gained many years of experience in vocational therapy training. Her valuable experience in both teaching and the therapy education process has enabled Annie to develop our successful accredited programme.

Nicola Jones

Accreditation Administrator

Nicola has a wealth of administrative and customer service experience. She joined the FHT bringing these valuable skills, a passion for learning more about different therapies and a willingness to offer valuable support to training providers for their accredited courses.

Julie McFadden

Registrar and Compliance Manager

Julie has a wealth of experience within the insurance industry, from claims assessor to management. Julie has also worked as a lecturer in complementary therapies, and runs her own successful salon and school.

Kiah Myatt

Deputy Registrar and Compliance Officer

Kiah joined the FHT as a Marketing Executive in charge of education and events, where she developed an interest in education standards and compliance that has taken her to her current role.

Heidi Hinton

Education Executive

After graduating with a degree in education studies, Heidi organised employability events for university students. Heidi enjoys relating her studies to her role, as well as helping members undertake further learning and their continuing professional development.

Jane Oldham

Accounts Assistant

Jane has over 25 years' experience in banking and administration, bringing a wealth of knowledge and experience to her role.

Karen Young

Communications Manager and Editor

As well as working for International Therapist magazine, Karen has worn various other 'hats' at FHT over the years - from helping out in membership, to organising and running student make-up competitions. Karen has also trained in Swedish massage, Indian head massage and reflexology.

Jade Dannheimer

Marketing Manager

After graduating with a degree in business and a professional diploma in marketing, Jade worked in marketing roles for a government department, a charity and a marketing agency. Jade works to raise the profile of the FHT and to support the needs of members.

Alice Mort

Relationship Executive

Alice has a first class degree in Retail Management and before joining the FHT has worked in events and operations. The different roles that Alice has held since graduating from university has provided her with fantastic customer care experience and she enjoys using her communication skills to develop new relationships for the FHT. 

Bev Bartlett

Membership and Insurance Manager

Bev previously worked in banking, gaining 23 years' of valuable experience in customer care. She joined the FHT to enjoy a more holistic working environment. She enjoys bringing her experience in customer care to the FHT, providing useful advice to members.

Sarah Adams

Membership and Insurance Assistant Manager

Sarah joined the FHT when she was just 16 years old. starting out as a membership officer while completing her qualification in business administration. While at the FHT, Sarah has also completed a body massage course and enjoys treating friends and family.

Becky Chivers

Membership and Insurance Officer

Becky joined the FHT with over eight years’ experience in customer service roles. She is also a qualified beauty therapist, bringing a wealth of information to her role.

Jade-Louise Griffiths

Membership and Insurance Officer

Jade-Louise joined the FHT with over five years’ experience in customer service and three years within a supervisory role. Having previously worked in home insurance, this experience is invaluable when dealing with queries in the membership and insurance team. Jade-Louise is also qualified in hairdressing, bringing a wealth of information to her role.

Ricky Chahal

Membership and Insurance Officer

Gemma Craggs

Membership and Insurance Officer

Karen Hibberd

Membership and Insurance Administrator

Laura Thomson

Facilities and Wellbeing Executive

Laura is qualified and experienced in business administration, working in customer services for over ten years.